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Apple’s Final Humiliation Of Microsoft

Just 13 years ago when Steve Jobs rejoined the company Apple was only 90 days from bankruptcy. Hardly anyone believed the company could even survive. But just look at it now. Last year it became the most valuable technology company in the world. Then it overtook Microsoft in revenues. And now it looks set to [...]

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How to Increase Online Sales by Increasing Website Conversion Rates

Your website is one of the most important components in your business these days. But to be effective it needs to meet the needs and provide the information needed by any of your prospective clients when they’re researching the alternatives. A lot of websites, unfortunately, fall well short of this in ways that include: failure [...]

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Understanding How and Why Facebook Users Interact with Brands

Facebook is a global phenomenon. It now has 600 million users, and half of them log on every single day. It is now the biggest destination on the web; some people spend hours every day there, and it’s not just the teens either. All that and whole organisation is still only 5 years old. A [...]

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A Silicon Bubble Shows Signs Of Reinflating

4 December 2010: There’s an interesting article in the New York Times on a possible bubble building up around high tech start-ups. Less than a decade after the dot-com bust taught Wall Street and Silicon Valley investors that what goes up does not keep going up forever, a growing number of entrepreneurs and a few [...]

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Six Keys To Being Excellent At Anything – Tony Schwartz

There was a great article in the Harvard Business Review recently on how to be excellent at anything. The article refers to Anders Ericsson, arguably the world’s leading researcher into high performance, who for more than two decades has been making the case that it’s not inherited talent which determines how good we become at [...]

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Wow and Woow – Paul Dunn at TEDx Christchurch

Back in the 90′s I had a lot of dealings with one of Paul Dunn’s past businesses, and always loved his approach, what he had to say and how he said it. We’ve become good friends and I’ve been impressed for some time with his current preoccupation, B1G1, based in Singapore. B1G1 stands for Buy [...]

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Set the hook, get the click, capture the email address, and bank the money – Jeffrey Gitomer

America’s No.1 sales authority Jeffrey Gitomer recently wrote a widely syndicated article about an email he received from me, and agreed that I could publish it here as a guest blog. It’s title is “How to write emails that give you no choice but to read on.” You can read it here. This morning I started getting unusually [...]

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Where good ideas come from

A friend from Argentina, Exequiel Delgado, recommended this video on breakthrough creativity and innovation. He suggested that I check it out. He was absolutely right. I love it. It’s amazing. It explains where good ideas come from and why hunches need time to incubate and turn into breakthroughs. It’s in English with Spanish subtitles. Everyone should watch [...]

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10 Amazing Life Lessons You Can Learn From Albert Einstein

Besides his extraordinary contributions to the world of science, Albert Einstein shared many amazing lessons for success in life, including the following:  Follow your curiosity  Perseverence is priceless  Focus on the present  The imagination is powerful  Make mistakes  Live in the moment  Create value  Don’t expect different results  Knowledge comes from experience, and  Learn the [...]

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Why Twitter is a game changer

10 years ago we as consumers could tell 10 peeps if we had a bad experience with a brand. Now we can tell 10 million. Twitter is a game changer
Mark Shaw, 17 October 2010

Mark Shaw is right. Before the social media revolution, research showed that dissatisfied customers would tell between 8 and 10 people about bad service they received. And one in five would tell 20 people. That was then. And this is now. Bad experiences can no longer be hidden or brushed under the carpet. You have [...]

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Are nice customers ruining your business?

This is a short story I always used to tell in my 3-day Quantum Leap workshops when talking about customer retention and complaints. It was always well received, so I thought I’d share it with you here: I’m a nice customer. You all know me. I’m the one who never complains, no matter what kind [...]

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How your marketing should support your sales

When you generate sales leads you should first thoroughly qualify every lead. Your sales people should then devote 66-75% of their time and efforts to the “A” deals, those that have a realistic chance of closing in the next 3 months. The remainder of their time should be devoted to the “B” deals that are [...]

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