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Ask one question. Evaluate any business

By on June 2, 2010 in Customer Loyalty, Customer Retention, Marketing Foundations

Today I want to share with you a very simple but potent technique for evaluating the potential of any product, service, company or concept, writes Robert Clay of Marketing Wizdom. Net Promoter Score Frederick F. Reichheld is a global authority on customer loyalty. He is also the father of a simple but powerful theory known [...]

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Programming brings many happy returns

By on June 24, 2009 in Customer Loyalty, Customer Retention

A client who buys a hundred times is many times more valuable to you than someone who only ever buys from you once, writes Robert Clay of Marketing Wizdom. As obvious as this should be, in most cases when someone carries out a business transaction for the first time the businesses concerned just wait passively [...]

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Tell your story and change perceptions

By on June 16, 2009 in Customer Loyalty, Customer Retention, Marketing Foundations, Strategy Power Boosters

Successful marketers tell a compelling story, and that story creates word-of-mouth. They don’t talk about features or even benefits. They tell a story that we intuitively embrace, buy into, then pass on to other people, writes Robert Clay of Marketing Wizdom. Companies go from start-up to market leadership through the correct use of stories. By articulating [...]

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The ingredients of a great story

By on June 15, 2009 in Customer Loyalty, Customer Retention, Marketing Foundations, Strategy Power Boosters

You need to tell your unique story. So what are the key ingredients? Developing your “behind-the-scenes” story is one of the most powerful and valuable things you can do for your business or organisation, writes Robert Clay of Marketing Wizdom. If you don’t have a compelling story to tell, one that explicitly sets out everything [...]

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You have a great story to tell … so tell it!

By on June 14, 2009 in Customer Loyalty, Customer Retention, Lead Conversion, Marketing Foundations, Strategy Power Boosters

You have a story to tell in your business. And you need to tell it! If you really want people to buy into your product, service or expertise, it is incredibly important to fully and deeply educate your prospects and clients about what you do.

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