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Are nice customers ruining your business?

By on November 5, 2010 in Miniblogs, Mobile Exclude

This is a short story I always used to tell in my 3-day Quantum Leap workshops when talking about customer retention and complaints. It was always well received, so I thought I’d share it with you here: I’m a nice customer. You all know me. I’m the one who never complains, no matter what kind [...]

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How your marketing should support your sales

By on October 31, 2010 in Miniblogs, Mobile Exclude

When you generate sales leads you should first thoroughly qualify every lead. Your sales people should then devote 66-75% of their time and efforts to the “A” deals, those that have a realistic chance of closing in the next 3 months. The remainder of their time should be devoted to the “B” deals that are [...]

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As Apple Beats Microsoft’s Third Quarter Revenues, is its lead already insurmountable?

By on October 30, 2010 in Miniblogs, Mobile Exclude

Several years ago, when the notion was still highly improbable to many, I read that Apple was on a growth trajectory that would likely result in them overtaking Microsoft in 2010. Well that’s now happened, and how! First of all Apple took a commanding 70%+ share of the global music player market, then 92% of [...]

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