Your website is one of the most important components in your business these days. But to be effective it needs to meet the needs and provide the information needed by any of your prospective clients when they’re researching the alternatives. A lot of websites, unfortunately, fall well short of this in ways that include: failure
How to Increase Online Sales by Increasing Website Conversion Rates
by Robert Clay on
Are nice customers ruining your business?
by Robert Clay on
This is a short story I always used to tell in my Quantum Leap workshops when talking about customer retention and complaints. It was always well received, so I thought I’d share it with you here: I’m a nice customer. You all know me. I’m the one who never complains, no matter what kind of service
